Q&A

You will receive a notification by SMS or email containing your tracking link within 24 to 48 business hours (excluding weekends and public holidays) following your order. Should you not receive it within this timeframe, please do not hesitate to contact us here by selecting the category 'Delivery', then 'Track my order'.

Your orders are directly sent to our workshops for quick processing. Therefore, the possibility of cancellation depends on the status of your order. If it has already been processed by our team, unfortunately, it will no longer be possible to cancel it. However, you can exchange or return the items on our platform using your order number starting with #WEB... once your order has been received.

If you selected delivery to a pickup point, simply refrain from collecting your order. It will be returned to us after 12 days. Once your return is processed (2-3 weeks), we will issue a refund, and you can place a new order.

However, if your order has not yet been sent for production, we can proceed with the cancellation upon request. To do so, please contact our customer support via email as soon as possible.

Your orders are immediately sent to our workshop for preparation as quickly as possible, so unfortunately, it is not possible to modify the content of your order. However, you can exchange or return your items on our platform using your order number starting with #WEB... and your email, once your order has been received.

If you selected delivery to a pickup point, simply refrain from collecting your order. It will be returned to us after 12 days. Once your return is processed (2-3 weeks), we will issue a refund, and you will be able to place a new order.

All our payments are 100% secure. The available options vary depending on your country:

France: Credit Card: Visa, Mastercard, American Express

United States: Credit Card: Visa, Mastercard, American Express

United Kingdom: Credit Card, PayPal

Your order is confirmed once the payment has been successfully processed by La Bonne Brosse.

We commit to fulfilling all confirmed orders, subject to product availability.

Please note that shipping timelines are the sole responsibility of the carriers, and La Bonne Brosse cannot be held liable in the event of delivery delays.

France & Belgium

We ship with Colissimo, and delivery typically takes 4 to 10 business days.

• Orders placed Monday to Thursday are shipped the following day.
• Orders placed Friday to Sunday evenings or on public holidays will be shipped on the next business day.
  

Delivery options and estimated timelines:

– Home delivery: 4–6 business days

– Pickup point: 4–6 business days

– Express delivery: 24–48 business hours (for orders placed before noon)

Shipping fees:

– €6 for standard home or pickup point delivery

– €12 for express delivery

– Free shipping for all orders over €150 within Metropolitan France

United States

We ship with FedEx, and delivery typically takes 4 to 6 business days.

• Orders placed Monday to Thursday are shipped the following day.
• Orders placed Friday to Sunday evenings or on public holidays will be shipped the next business day.

Shipping fees:

– Costs are borne by the customer

– Free shipping for all orders over $180

Please note: As of today, customs fees may apply for purchases exceeding $800 in a single day from websites hosted outside the U.S.

United Kingdom

We ship with DPD.

Delivery options and estimated timelines:

– Home delivery: 4–6 business days

– Express delivery: 24–48 business hours (for orders placed before noon)

Shipping fees:

– £7 for standard delivery

– £14 for express delivery

– Free shipping for all orders over £142

International Shipping

We ship with FedEx and Colissimo.

• Orders placed Monday to Thursday are shipped the following day.
• Orders placed Friday to Sunday evenings or on public holidays will be shipped on the next business day.
  

Germany, Italy & Luxembourg

– Shipping time depends on the destination and will be displayed at checkout

– Shipping fee: €12

– Free shipping for orders over €150

Rest of the world

Shipping costs and delivery times vary depending on the destination and will be displayed at checkout.

Please note: Any applicable customs duties or import taxes remain the responsibility of the recipient.

Our orders are processed immediately by our workshop to ensure prompt preparation and dispatch.

However, you may be able to update your delivery details once you receive the shipping notification from our carrier — usually within 24 to 48 business hours (excluding weekends and public holidays) after placing your order.

Please keep an eye on this notification, which will be sent via email or SMS depending on the contact information provided at checkout.

Once your order is in transit, unfortunately, we will no longer be able to modify the delivery address.

Kindly note that if you selected delivery to a pickup point, the destination cannot be changed under any circumstances.

If you purchased your product from one of our authorised retailers, we kindly invite you to contact them directly to learn more about their exchange and refund policies.

Please note that we are unable to process returns or exchanges for products purchased through resellers.

If your purchase was made in-store, we invite you to return to the boutique to request an exchange or a store credit. Refunds are not available for in-store purchases. Returns are accepted within 14 days.

Please note:

– Limited Edition brushes may be returned but cannot be exchanged.

– Engraved brushes are neither exchangeable nor refundable.

For orders placed on our website, please follow the return procedure outlined here, subject to our return policy:

– Return requests must be submitted within 14 days of receiving your order.

– Products must be unused and returned in their original, intact packaging.

If these conditions are not met, we regret that we will not be able to accept the return or exchange.

Once your parcel has been sent back, please allow 2 to 3 weeks for it to be processed.

Each item is carefully inspected by hand, and every return is handled individually to ensure a personalised experience.

You will receive an email notification as soon as your return is validated.

As for the refund, processing times may vary depending on your bank. In most cases, you should receive the funds within 10 business days after receiving the confirmation email.

If this timeframe has passed and you have not yet received your refund, please don’t hesitate to contact us via our contact form under the category “Exchange, return and refund.”

Our brushes are handcrafted in our French workshops, and although each piece undergoes strict quality control, a defective item may occasionally go unnoticed.

If you receive a damaged product, we kindly invite you to contact us via our online form.

Please select the category “Questions about our products” followed by “My product is damaged.”

Don’t forget to include a photo of the product in question — this will help us process your request more efficiently.

You can discover the full range of La Bonne Brosse and Cair products in our two boutiques, open Tuesday to Saturday from 11am to 7pm:

– 18 rue de Richelieu, 75001 Paris

– 57 rue Pierre Charron, 75008 Paris

For more information, we invite you to click here.

Our products are available in a selection of carefully curated boutiques and retail partners in France and abroad.

To discover the full list of our points of sale, we invite you to consult our store locator.

Engraving is an exclusive, artisanal option, entirely handcrafted in our Paris workshop.

It is available only during limited periods and in limited quantities. If you haven’t already, we encourage you to subscribe to our newsletter to be the first to know about upcoming engraving sessions.

Production Time:

Please allow 2 to 3 weeks for your personalised engraving to be completed before your order is shipped.

Technique & Finish:

The acetate handle is delicately hand-carved, then enhanced with a meticulous application of gold pigments.

We use an oil-based paint free of petrochemical derivatives, which requires an extended drying time.

To preserve the brilliance of your engraving, we recommend minimising friction during the first uses.

As engraved items are personalised, they cannot be exchanged or refunded — unless they are faulty, in which case we invite you to contact our customer service via our contact form.

As soon as you become the proud owner of a Bonne Brosse, you’ll receive — over the course of the first three weeks — a series of personalised emails designed to help you make the most of your new hairbrush.

This exclusive programme consists of five emails in total (one per week), each one offering expert tips and guidance for an optimal brushing experience.

Day by day, we’ll be by your side to help you unlock the full benefits of a truly exceptional brushing ritual.

This programme is exclusively reserved for our customers.

We believe it’s essential to take the time to find the perfect hair tool.

That’s why we’ve created a dedicated diagnosis tool to help you discover your ideal Bonne Brosse — one that truly matches your hair type and needs.

Click here to get started !

If you have any questions or need further guidance, feel free to contact us via our contact form or through our social media channels — our team will be delighted to assist you.

Engraving is a handcrafted, artisanal process carried out by our in-house engraving artist.

This exclusive service is only available at select times throughout the year.

Subscribe to our newsletter to be the first to know when engraving opens again.

Our brushes are available in two formats:

– La Bonne Brosse measures 21 cm in length and weighs approximately 150 g. It features 11 rows of bristles, offering a generous brushing surface and an exceptional sensory experience.

– La Petite Brosse measures 17 cm in length and weighs around 110 g, depending on the model. It includes 7 rows of bristles.

Its compact size makes it the perfect companion for daily touch-ups — it slips easily into your handbag and follows you wherever you go.

Each Bonne Brosse is crafted with exceptional attention to detail, using high-quality, responsible materials sourced with care:

– Handle: Made from biodegradable cellulose acetate, produced in France.

This noble, durable material is derived from 70% plant fibres (wood pulp and cotton) and sourced from the Jura region. It is entirely free of petrochemicals and fully biodegradable.

– Boar bristles:

100% natural, organic fibres rich in keratin, responsibly sourced from Southeast Asia.

Boar bristles are uniquely anallergic, highly resilient, and naturally anti-static.

To date, there is no synthetic alternative that replicates their performance — we continue to work with industry partners to develop one, just as was done in the makeup brush sector a decade ago.

Being made entirely of keratin, these bristles have the unique ability to absorb sebum from the scalp and evenly distribute it along the hair shaft, enhancing shine and vitality.

– Nylon fibres:

Ultra-fine, high-quality French nylon bristles, entirely vegan and among the most refined available on the market.

In models N.03 and N.04, each nylon bristle is topped with a hand-applied epoxy bead, offering a soothing and effective scalp massage.

– Natural rubber cushion:

The comfort and efficiency of the brushing experience are intimately linked to the softness and “rebound” (shore level) of the rubber cushion supporting the bristles.

We’ve selected the most supple shore quality — offering a perfect balance of flexibility and bounce, ensuring a breakage-free, ultra-comfortable brushing experience that adapts naturally to the contours of the scalp and neck.

To learn more, we invite you to explore our dedicated materials page.

Our detangling comb is handcrafted in the Jura region of France and made from 100% cellulose acetate — a strong yet refined material.

While highly durable, your comb deserves care, just as it takes care of your hair.

Because cellulose acetate is a noble and gentle material, it may become fragile if dropped on hard surfaces such as tile floors or in the shower. We recommend handling it with care to preserve its beauty over time.

Whether your hair is thick or fine, straight or curly, this comb is perfectly suited for all hair types, making it an elegant and effective everyday essential.

A Bonne Brosse is a lifelong investment — take care of it as it takes care of you.

Here are a few simple tips to preserve its beauty and performance over time:

– If your brush is made with boar bristles, we recommend not immersing it in water or using soap to clean it (with the exception of our N.04 and N.07 models, which are made entirely of nylon and are water-friendly). That said, it is perfectly safe to use your boar bristle brush on damp hair.

– If your brush develops a slight scent, it is likely due to moisture on the boar bristles.

As a natural, hydrophobic fibre, boar hair resists water. This natural resistance may occasionally release a mild scent — but don’t worry, it will fade with a few uses.

– You can continue to use your brush on damp hair, but we advise gently towel-drying your hair first. This helps:

• to detangle more gently — the wetter the hair, the more elastic and fragile it becomes, increasing the risk of breakage

• to avoid saturating the boar bristles with moisture

After use on damp hair, allow your brush to air dry — ideally bristles facing down.

– We also recommend avoiding strong heat sources such as powerful hairdryers on our brushes that contain nylon fibres, as excessive heat can damage them.

If you're looking to achieve a blow-dry, we suggest our N.05 round brush, made entirely of boar bristles, for a smooth and natural result.

For more detailed care tips, feel free to consult our care guide here.

If this ever occurs, here’s what we recommend:

• Remove any hair from your boar bristle brush
• Clean the brush carefully by following our detailed care instructions [available here].
• Place the brush in a freezer-safe bag, then into the freezer for 48 hours.

This method helps neutralise any potential lice or nits without compromising the integrity of your brush.

Our brushes are made with high-quality natural boar bristles, which means each fiber varies slightly in thickness and resilience — this natural diversity is precisely what allows the bristles to grip and glide along each strand of hair, adapting to the unique texture of your hair.

The nylon fibers we've selected are exceptionally soft and gentle on the scalp, offering a soothing massage that stimulates microcirculation without irritation.

Combined with our expert feathering technique, this blend of flexibility and structure ensures highly effective brushing.

You may notice that some of the finer boar bristles shift slightly over time — this is entirely normal and does not affect the performance of your brush. On the contrary, it’s a sign that your brush is alive and working with your hair.

Thanks to our ultra-supple natural rubber cushion, each bristle is free to move and adjust during brushing, perfectly following the contours of your scalp.

If needed, the bristles will gradually return to their original shape, and you can gently guide them back into place with your fingertips.

Depending on your hair type, the friction caused by our exceptionally dense bristle placement — designed to catch and care for every strand — may sometimes generate static electricity.

This is a natural reaction, especially if the hair is dry or lacks moisture.

The good news is: the more you brush and care for your hair, the less frequent this effect should become over time.

In the meantime, we recommend lightly dampening your hands and running them through your hair just after brushing.

This simple gesture will immediately eliminate static, allowing you to continue enjoying the full benefits of your hairbrush — with no flyaways.

We are committed to sourcing our materials responsibly and have made a conscious decision not to work with industrial or intensive farming operations.

Instead, we have chosen an upcycled supply chain — similar to that used for certain leathers.

Our partner collects the bristles from animals that were originally part of the local food supply chain in Southeast Asian farming communities.

These animals are not bred or slaughtered for their bristles, which is a key ethical point for us.

That said, as the bristle is still of animal origin, we want every customer to be able to choose a brush that aligns with their values and preferences.

This is why we have also developed vegan alternatives, such as our N.04 and N.07 brushes, crafted entirely with ultra-fine, high-performance nylon fibres — offering a cruelty-free option without compromising on quality.

Our detangling mist features a lightweight formula enriched with advanced skincare-grade actives and revitalising botanical waters.

It gently detangles and naturally coats the hair, restoring volume without weighing it down.

Its slightly acidic pH and high concentration of antioxidant-rich plant nutrients help protect the hair fibre from daily stressors such as heat and pollution.

By tightening the hair cuticles, it enhances shine and leaves your hair visibly more luminous.

How to use it:

Spray the mist onto towel-dried hair, adjusting the quantity to suit your hair density:

– 6 to 8 sprays for fine or short hair

– 10 to 15 sprays for thick or long hair

Hold the bottle about 20 cm (8 inches) from your scalp and apply evenly through the lengths.

Our detangling mist is best applied to towel-dried or damp hair, where it works gently and effectively — without the need to rinse.

It serves as a refined alternative to traditional conditioners, helping to detangle the hair while leaving it soft, smooth, and lightly fragranced.

That said, it can also be used on dry hair, particularly to soften strands, ease brushing, or add a touch of shine and fragrance between washes.

For best results, spray a few pumps onto the lengths and ends, then gently brush through with your Bonne Brosse.

Yes, the Hair Natural Serum and Repairing Mask can absolutely be used together, as they address distinct hair concerns.

Before shampooing, we recommend applying the Hair Natural Serum to your roots to help detoxify and rebalance your scalp,

while applying the Repairing Mask with hyaluronic acid to the lengths and ends, where it works to nourish and repair damaged fibres.

This targeted dual application offers a complete pre-shampoo ritual, restoring both scalp vitality and hair health.

Absolutely — the serum and mask can be used together, as they address different hair needs.

Before shampooing, apply the Hair Natural Serum to the roots to purify and detoxify the scalp,

while the Repairing Mask should be applied to the lengths and ends to deeply nourish and repair damaged hair fibres.

Used in tandem, they offer a complete pre-shampoo ritual for both scalp and hair health.

Hair health and beauty begin at the scalp.

Our detoxifying and strengthening hair natural serum is exceptionally rich in high-performance skincare actives with clinically proven efficacy.

It is specifically formulated to stimulate scalp vitality, densify the hair, and restore health and natural radiance to your hair.

Alcohol-free and enriched with pre-biotic complexes, our serum respects the scalp’s microbiome and supports a balanced, healthy hair ecosystem.

To promote long-term vitality, we recommend applying the serum before each shampoo.

For an intensive one-month treatment, apply once or twice a week, leaving it on overnight.

The frequency of use depends entirely on your needs.

If your scalp feels particularly irritated, itchy, or prone to dandruff, don’t hesitate to use the serum before each shampoo.

Leave it on for 10 minutes or overnight, then rinse thoroughly before shampooing. In some cases, you may even need to shampoo twice to remove any residual serum.

For regular use, 6 to 7 sprays are enough — apply directly to the scalp and massage gently to ensure even coverage and proper absorption.

If your scalp doesn’t show any particular signs of imbalance, or once you feel things have improved, you can reduce the frequency to once a week.

This is ideal for maintaining your scalp’s microbial balance and overall hair health, especially with our silicone-free formula.

To promote the long-term vitality of your hair, apply the serum before each shampoo.

For an intensive one-month treatment, apply once or twice a week, leaving it on overnight.

Spray the serum directly onto the scalp, parting the hair as you go, using the precision spray applicator to evenly distribute the product at the roots.

Gently massage the scalp to create a light emulsion with the natural sebum — this helps to detoxify and enhance the penetration of the active ingredients*.

Leave on for 10 to 15 minutes, or overnight for a more intensive treatment.

Then rinse thoroughly and follow with your usual shampoo.

* Into the superficial layers of the epidermis

Absolutely. Our Cair care range is designed for all hair types, as it works to rebalance the entire scalp and hair ecosystem, rather than targeting a single concern — unlike many conventional formulas.

This is what makes it effective not only immediately, but also over the long term, supporting the overall health and resilience of your hair.

For this reason, we’ve chosen to develop a single, universal shampoo formula — a high-performance, sulfate-free and silicone-free treatment shampoo.

Thanks to its high concentration of active waters and their strong affinity with the hair fibre, it gently cleanses and naturally coats the hair, leaving no suffocating residue.

The result: hair that feels light, shiny, and deeply revitalised, wash after wash.

Yes — it’s completely normal for your first shampoo to lather less, especially if you’re using a gentle, natural formula like our Cair shampoo, which contains fewer foaming agents than traditional shampoos.

If you feel it isn’t lathering enough, feel free to shampoo a second time.

To optimise the experience:

– Make sure your hair is thoroughly soaked before applying the shampoo

– Use a sufficient amount of product, then emulsify it between your hands

– Apply first to the back of the scalp, then to the front, massaging gently

By following this ritual, your shampoo should lather beautifully, all while respecting your scalp and hair fibre.

We recommend emulsifying the shampoo in your hands before applying it, starting at the back of the scalp for optimal distribution.

Rinsing is a crucial — and often underestimated — step in your haircare routine.

It is essential to rinse thoroughly to remove all product residue.

As a general rule, you should spend at least twice as much time rinsing as you did washing to ensure your scalp and hair are perfectly clean and refreshed.

Our sulfate-free, silicone-free shampoo is formulated with high-quality, naturally nourishing ingredients, including rice water known for its strengthening and softening properties.

If you’re transitioning from conventional shampoos that contain sulfates or silicones, your hair may initially feel rough or squeaky after rinsing.

This is actually a positive sign — it means your hair is truly clean, free from plastic and petrochemical residues often left behind by traditional formulas.

Our natural shampoo is also enriched with silk proteins, which help detangle the hair without weighing it down, unlike conventional conditioners.

To reduce the "squeaky" feeling and enhance the experience, we recommend:

– Brushing your hair while dry before washing

– Ensuring a thorough rinse — spend at least twice the time rinsing as washing

– Doing a double shampoo if needed

– Applying a few extra sprays of our detangling mist to the lengths afterwards

Over time, your hair will regain its natural softness, bounce, and shine — free from buildup.

The Repairing Mask should be applied before shampooing, on slightly damp or dry hair, with particular focus on the lengths and ends.

For optimal results, we recommend using it once a week, and up to twice a week if your hair is very dry or damaged.

Here are a few results we are proud to share:

After just one use, 91% of women report that their hair feels repaired and their cuticles smoothed.

Our pre-shampoo Repairing Mask is made with 93% naturally derived ingredients.

As with the rest of our range, it combines rice water with cutting-edge actives to deliver exceptional results.

– Hyaluronic acid helps retain moisture deep within the hair fibre, preventing dehydration

– Vitamin B8 (Biotin) strengthens the hair’s keratin structure and helps reduce hair loss

For optimal results, we recommend using the hyaluronic acid-based mask once a week, and up to twice a week if your hair is particularly dry or depleted.

How to use it:

Before shampooing, apply generously to dry or slightly damp hair.

Massage into the scalp and distribute through the hair, focusing on damaged areas and split ends.

Leave on for at least 20 minutes — no need to pause your routine!

Rinse thoroughly before following with a sulfate- and silicone-free Cair shampoo.

What makes our high-performance Repairing Mask so unique is its precise action mechanism that allows it to work deep within the hair fibre.

Thanks to its pH level, which is slightly higher than that of the hair's natural pH, the formula gently lifts the cuticles, allowing the active ingredients to penetrate deeply and restore the hair from within.

The result? Hair that is intensely nourished, fortified, and visibly healthier — with long-lasting benefits.